Support
Practical help for getting protected.
Get help with SpamVest trial setup, MX verification, and incoming filtering questions, so you can move through DNS changes with confidence.
Already started a trial? Share your domain and setup status so support can help identify the next step faster.
Send your support request.
Share the domain, setup details, and what you need help with. Support will follow up by email.
Contact SupportSetup help
What support can help with
SpamVest support helps with incoming filtering setup, verification, and guidance.
Trial setup questions
Starting a SpamVest trial and adding the domain you want to protect.
MX record guidance
Understand which MX records to add, what old records to remove, and how to avoid bypassing filtering.
Clean-mail destination
Confirm where accepted mail should be delivered after SpamVest filters it.
Verification status
Interpret active, pending, or needs-attention states after DNS changes.
Incoming filtering questions
Understand how inbound mail flows through SpamVest before reaching your provider.
Billing or renewal questions
Ask about account billing, renewal timing, or invoice references without sending card details.
Customer responsibilities
Where responsibilities stay with you
SpamVest support is focused on incoming spam filtering setup, verification, and guidance. DNS, mailbox, domain, and security administration remain with your domain owner, DNS provider, mailbox provider, or IT administrator.
DNS and domain administration
- Directly updating your MX records
- Managing your DNS account or domain registrar account
- Taking ownership of DNS credentials or mailbox-provider credentials
- Domain registration, nameserver changes, or DNS zone management beyond SpamVest MX guidance
- Guaranteeing instant DNS propagation after MX records are changed
Mailbox and provider administration
- Mailbox administration, including creating users, aliases, groups, forwarding rules, or shared mailboxes
- cPanel, Microsoft 365, Google Workspace, or other mailbox-provider account configuration
- Mailbox-provider access issues outside the SpamVest sign-in flow
- Mailbox-provider password resets
- Outbound email issues, SMTP relay setup, SPF/DKIM/DMARC for outbound delivery, or sent-mail troubleshooting
Custom filtering and ongoing administration
- Writing custom spam filters, regex rules, custom block rules, or domain-specific filtering logic
- Maintaining customer allow lists, block lists, quarantine policies, or per-user filtering preferences as an ongoing managed service
- Troubleshooting mail that bypasses SpamVest because old MX records, backup MX records, or direct-to-server routes remain active
Systems and security outside inbound routing
- Firewall, mail server, or network administration outside what is required to receive filtered inbound mail
- Security incident response, compromised mailbox cleanup, or malware removal on user devices
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