Scope of Support

SpamVest is a Spiderz service.

SpamVest provides inbound spam filtering for protected domains. Incoming mail is routed through SpamVest using MX records, filtered, and then accepted mail is forwarded to your existing mailbox provider.

SpamVest does not replace Microsoft 365, Google Workspace, cPanel, DNS hosting, mailbox hosting, or outbound email services.

Included Support

SpamVest support can help with:

• Trial setup questions
• MX record guidance
• SpamVest domain setup and verification
• Clean-mail destination checks
• Filtering status questions
• Billing and special pricing requests
• General service and how-to questions

Not Included

SpamVest support does not include:

• DNS account management
• Mailbox administration
• Microsoft 365, Google Workspace, or cPanel account administration
• Password resets
• Outbound email issues
• SPF, DKIM, or DMARC setup for outbound mail
• Custom filtering-rule development
• Customer security administration

You remain responsible for your DNS account, mailbox provider account, user access, outbound mail setup, and security administration.